Shipping policy
Last Updated: May 30, 2026
At Coza Collective, we are committed to delivering your order quickly, safely, and efficiently. Below you’ll find everything you need to know about our shipping process.
Order Processing Time
All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
Once your order has been processed, it will be shipped and you will receive a confirmation email with tracking information.
Shipping Time & Delivery Estimates
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Processing Time: 1–2 business days
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Transit Time: 6–8 business days
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Estimated Delivery Time: 7–10 business days
Please note that delivery times are estimates and may vary depending on your location, carrier delays, or high-demand periods.
Shipping Rates
We offer free standard shipping on all orders.
There are no hidden fees or additional shipping charges at checkout.
Order Tracking
Once your order ships, you will receive a tracking number via email. This allows you to monitor your shipment in real time.
If you do not receive tracking details within a few days, please contact us at info@cozacollective.com.
Shipping Locations
We currently ship to customers within the United States.
If you have questions about shipping to your area, feel free to contact our support team.
Delayed or Lost Shipments
If your order has not arrived within the expected delivery timeframe, please reach out to us at info@cozacollective.com with your order number.
We will work directly with the shipping carrier to locate your package. If your order is confirmed lost, we will:
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Send a replacement at no additional cost, or
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Issue a full refund
Incorrect Shipping Information
Please ensure that your shipping details are accurate at checkout.
Coza Collective is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you notice an error, contact us immediately at info@cozacollective.com.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery.
Include photos of the damaged item and packaging so we can resolve the issue quickly.
Policy Updates
We may update this Shipping Policy at any time. Any changes will be reflected on this page with a revised “Last Updated” date. Continued use of our website indicates your acceptance of these updates.
Need Help?
For more details, please visit our FAQ page or contact our support team at info@cozacollective.com.
Contact Information
Store Name: Coza Collective
Address: 500 E 27th St, Long Beach, California 90806, United States
Email: info@cozacollective.com
Phone: +1 (562) 281-1942
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (PST)
Response Time:
We aim to respond within 1–2 business days