FAQ

Frequently Asked Questions (FAQ)

Welcome to the Coza Collective Frequently Asked Questions page.
Our goal is to provide you with a smooth and enjoyable shopping experience. If you need any additional help, feel free to reach out to us.

Question 1: How long will it take to receive my order?

Answer:
Below are our estimated delivery timeframes:

Handling Time: 1–2 business days
Transit Time: 6–8 business days
Estimated Delivery Time: 7–10 business days

For more information, please review our Shipping Policy.

Question 2: Do you offer free shipping?

Answer:
Yes, we provide free shipping on all orders within the United States.

For more details, please review our Shipping Policy.

Question 3: Where is Coza Collective located?

Answer:
Coza Collective is an online business based in the United States, offering a carefully selected range of high-quality products with shipping available within the United States.

Question 4: What if I receive a defective product?

Answer:
If your item arrives damaged or defective, we will send a replacement at no additional cost. Please contact us within 30 days of receiving your order.

For complete details, refer to our Return Policy.

Question 5: Can I cancel my order after it’s placed?

Answer:
Yes, orders can be canceled within 24 hours of being placed.

To request a cancellation, please contact our support team as soon as possible.

Question 6: What is your return policy?

Answer:
We offer an easy and straightforward return process.

Full details are available in our Return Policy.

Question 7: When will I receive my refund after returning a product?

Answer:
After your return is received and inspected, your refund will be processed.

Refunds are issued to your original payment method within 7 business days, depending on your payment provider.

Question 8: Do you offer any warranties or guarantees?

Answer:
Yes, all purchases include a 30-day warranty.

For full details, please refer to our Return Policy.

Question 9: How can I contact customer support?

Answer:
You can contact our support team by emailing us directly at:
info@cozacollective.com

Question 10: Do you ship internationally?

Answer:
No, we currently only ship within the United States.

Question 11: Do you have a physical store location?

Answer:
No, we operate exclusively online, which allows us to keep prices competitive and offer a broader product selection.

Question 12: Can I place a bulk order for my business or organization?

Answer:
Yes, we do offer bulk ordering options.

Please contact our support team for pricing and more information.

Question 13: What is the process for exchanging a product?

Answer:
Instructions for exchanges can be found in our Return Policy.

Question 14: How can I track my order?

Answer:
Once your order has been shipped, you will receive tracking details via email.

Contact Information

Store Name: Coza Collective
Address: 500 E 27th St, Long Beach California 90806, United States
Email: info@cozacollective.com
Phone: +1 (562) 281-1942

Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (PST)

Response Time:
We aim to respond within 1–2 business days.