Refund policy

Last Updated: May 30, 2026

At Coza Collective, your satisfaction matters to us. If you’re not completely happy with your purchase, we provide a straightforward and stress-free return process.

Order Cancellations

Orders may be canceled within 24 hours of purchase by contacting us at info@cozacollective.com. Please include your order number in your request.

After 24 hours, cancellations are not guaranteed since your order may already be in processing. Once your order has shipped, it cannot be canceled. However, you may return the item after delivery following the guidelines below.

30-Day Return Policy

You have 30 days from the date of delivery to request a return.

To qualify, items must be:

  • Unused

  • In original condition

  • Returned with all packaging, tags, and included accessories

Our customer support team will assist you through every step of the return process.

Restocking Fee: $0 (we do not charge any restocking fees)

Return Policy Summary

  • Return Window: 30 days after delivery

  • Item Condition: Unused, original condition with packaging

  • Support: Guided return assistance provided

  • Restocking Fee: None

Return Shipping Costs

Defective, Damaged, or Incorrect Items

There is no cost to you if your item:

  • Arrives damaged

  • Is defective

  • Is incorrect

Returns Due to Change of Mind

You will be responsible for return shipping costs if:

  • You ordered the wrong item

  • The item doesn’t fit

  • You no longer want the product

Note: Original shipping charges are non-refundable.

How to Start a Return

1. Contact Us

Email info@cozacollective.com with your order number and reason for return.

2. Prepare Your Package

Securely repackage your item in its original packaging, including all tags and accessories.

3. Ship Your Return

Follow the return instructions provided via email. We recommend using the suggested carrier for a smooth process.

Refund Process

  • Inspection: All returns are reviewed once received

  • Approval: Refunds are issued after approval

  • Processing Time: Please allow up to 7 business days for the refund to be processed back to your original payment method (timing may vary depending on your bank)

Exchanges

We do offer exchanges. If you’d like a different size, color, or product, contact us at info@cozacollective.com, and we’ll help you arrange it quickly.

Missing or Undelivered Orders

If your order hasn’t arrived within the expected timeframe, please email info@cozacollective.com with your order number.

If the package is confirmed lost, we will either:

  • Send a replacement at no extra cost, or

  • Issue a full refund

Non-Returnable Items

Certain items may not be eligible for return due to hygiene or safety reasons. These products will be clearly marked on their product pages.

Policy Updates

Coza Collective reserves the right to update this policy at any time. Any changes will be reflected on this page with an updated revision date. Continued use of our website indicates acceptance of any updates.

Need Help?

For more information, please visit our FAQ page or contact our support team at info@cozacollective.com.

Contact Information

Store Name: Coza Collective
Address: 500 E 27th St, Long Beach, California 90806, United States
Email: info@cozacollective.com
Phone: +1 (562) 281-1942

Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (PST)

Response Time:
We aim to respond within 1–2 business days